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Find information about PlayStation products, features and services that are no longer available or are being discontinued.
PlayStation Support is currently experiencing technical challenges and we are unable to respond to you at the moment. We're doing everything we can to resume our service as quickly as possible. In the meantime, find help on the Support website.
If you're having issues with a direct.playstation.com order, contact us. Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support.
Find out if you're eligible for a PlayStation™Store refund and how to request a refund on PlayStation Store purchases.
Find out how to set up and use Access controller profiles to suit your play style. How to customize your Access controller for PS5 consoles. Find out how to configure and mount your Access controller for PlayStation®5 consoles. Connect your PS5™ console directly to your TV/display's HDMI port.
Find everything you need to know about your account and how to stay safe on PlayStation, including set-up help, log in support and more.
How to chat with PlayStation Online Assistant. PlayStation® Online Assistant is a chat service that allows you to contact PlayStation Support. After answering a few questions from the chatbot, you can talk to a person during business hours.
Explore the new generation PlayStation 4 and PS5 consoles - experience immersive gaming with thousands of hit games in every genre to rewrite the rules for what a PlayStation console can do.
Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation® console, system or controller. You can also find a manual or user guide for your device or accessory.
How to recover your account for PlayStation Network. If you lose access to your passkey or PlayStation™Network (PSN) password, you can recover your account online or on your console. Recover an account with a passkey. Reset password.