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ServiceNow, Inc. is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by Fred Luddy, ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P 500 Index. [ 2 ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...
Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain.
BMC Software, Inc. is an American multinational information technology (IT) services and consulting, and Enterprise Software company based in Houston, Texas. [4]Gartner has positioned BMC as a Leader for the eighth consecutive year in Gartner's 2021 Magic Quadrant for IT Service Management Tools for its BMC Helix ITSM solution.
In the summer of 2021, Workiz was ranked as the top Field Service Management software for small businesses by G2 for each of the following categories: Usability, Results and Relationship. Workiz was also recognized by the global research and advisory firm Gartner as a "Frontrunner" for top-rated Field Service Software products in North America ...
HP IT Management Software. HP IT Management Software is a family of Enterprise software products by OpenText as a result of the spin-merge of Hewlett Packard Enterprise 's software assets with Micro Focus in 2017 and acquisition of Micro Focus by OpenText in 2023. [ 1] The division was formerly owned by Hewlett Packard Enterprise, following the ...
ServiceMax is a Service Execution Management company. It provides a cloud-based software platform designed to improve the productivity of complex, equipment-centric service execution for OEMs, operators, and 3rd-party service providers.
Application service management (ASM) is an emerging discipline within systems management that focuses on monitoring and managing the performance and quality of service of business transactions. ASM can be defined as a well-defined process and use of related tools to detect, diagnose, remedy, and report the service quality of complex business ...
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