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ServiceNow, Inc. is an American software company based in Santa Clara, California, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Founded in 2003 by Fred Luddy, ServiceNow is listed on the New York Stock Exchange and is a constituent of the Russell 1000 Index and S&P 500 Index. [ 2 ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...
v. t. e. Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply ...
Cherwell Software, LLC, was a privately held American technology company specializing in IT service management software. [ 1][ 2] The company headquarters is in Colorado Springs, Colorado. It also has offices in Swindon, UK. The company name is taken from the River Cherwell, which runs through Northamptonshire and Oxfordshire, England.
HP IT Management Software. HP IT Management Software is a family of Enterprise software products by OpenText as a result of the spin-merge of Hewlett Packard Enterprise 's software assets with Micro Focus in 2017 and acquisition of Micro Focus by OpenText in 2023. [ 1] The division was formerly owned by Hewlett Packard Enterprise, following the ...
Application service management (ASM) is an emerging discipline within systems management that focuses on monitoring and managing the performance and quality of service of business transactions. ASM can be defined as a well-defined process and use of related tools to detect, diagnose, remedy, and report the service quality of complex business ...
HP Service Manager software. Micro Focus Service Manager is one of the applications acquired by Micro Focus when it purchased part of Hewlett-Packard Enterprise Software (HPES) in 2017. Before 2017, it was owned by HP when it purchased Peregrine Systems in 2005. [ 1] The application was originally known as PNMS (Peregrine Network Management ...
ServiceMax is a Service Execution Management company. It provides a cloud-based software platform designed to improve the productivity of complex, equipment-centric service execution for OEMs, operators, and 3rd-party service providers.
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