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Hello, I would like to check my gift card balance. I tried to do it over the phone but it kept asking for a 16 digit number. My card has a 19 digit code with a 4 digit pin. There is also a barcode with a 13 digit code beneath it. How do I check my balance?
You guys have been ZERO help up till now. You are telling me the card has been redeemed, the sephora location I tried to use it at -- the first time ever -- says the card has 0 balance. The retailer I bought it from - Kroger - refuses to help, they say the money has been sent to sephore, I have the activation receipt for it. You need to fix this!!!
Missing gift card balance I was gifted a $50 sephora gift card a few months back and went to use it for the first time today. Just scratched off the pin and entered in checkout, the remaining balance is 10.18..
I received a $100 gift card for Christmas and loaded it to my account just in case I lost the physical card. I used it once for a $15 item last week and then went to buy something today and the whole balance was gone. My purchase history even shows that I bought the $15 item with the gift card.
Hi idk if Sephora is a scam or if their customer’s information/accounts have been compromised but I uploaded a $50 gift card that I was gifted to my account that once showed the intended balance of $50. I have been saving my funds/cart for the vib sale and when I went to check out my card is now showing a 00.00 balance!
Gift card balance Good morning , I was just trying to purchase some items for a trip I have coming up I tried using my $100 gift card that my boss gave me and it says I have 0 balance !
Same thing happened to me! I woke up to a note on my phone saying my unused gift card had a balance of $0.00!!! I got it in November from my mother who is on a fixed income. She saved a 100.00 to give me for my birthday, even though she needs it more than I do. She insisted and had my sister put it on an e-gift card and it’s gone!! I am so upset!
Hello, My mother received a gift card with a balance of $50. She went to Sephora and purchase the $30 dollar makeup session, leaving $20 dollars on the card. When she tried to buy something online on the Sephora app, it stated that the gift card has $0 dollars on it. She went in person to several l...
I received a gift card as a gift, and when I went to use it, there was a zero balance. I had to scratch the silver covering on the back myself at the store. I contacted the person who gave it to me who also called and we found that someone had begun using it for online purchases (not me) I've spent over 2 hours on hold with multiple ...
Called Sephora and was told they could place my order over the phone but "you're gift card has 0 balance now because even though the transaction didn't go through we still take the money off the gift card". I asked the agent to please just reissue a new card and get rid of my first one.