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Repair or replace mobile devices FAQs. Learn what to do if your device breaks. Understand how to get manufacturing defects fixed or get a device replacement. If you have device protection through Verizon, learn how to file a claim.
With Verizon Mobile Protect, get unlimited cracked screen repair at. no extra cost. Plus, access to in-person device checkup, 24/7 tech. support, digital security and privacy tools, and Pro On the Go same-. day delivery and setup.
Do you need a phone repair? Verizon Wireless has you covered. We’ll come to you and fix your phone in less than an hour - whether you’re insured or not. Contact us today!
Learn about Verizon's replacement for defective mobile devices that are under warranty.
Easily locate your android or iPhone through Verizon. Get extended warranty on lost or stolen phones. Quickly get replacement phones with Verizon Device Protection.
If you have a phone and you need your line to be transferred to it all you have to do is use the online tool or call customer service (from a different phone 1-800-922-0204) or visit a corporate store.
To activate your replacement phone, turn off your old phone, insert your existing Verizon SIM card into the replacement, and then turn on your new phone. If it doesn't work right away, you can activate it in the Activate or Switch Device area of My Verizon.
Step-by-step instructions to back up your old smartphone, activate your new one, transfer content and get your old phone ready for trade-in.
Protect your device against cracked screens, theft or any loss with complete insurance from Verizon. Protect your device at affordable rates.
Learn how Wireless Phone Protection can help repair or replace your device if it’s ever lost, stolen or damaged. Learn what’s covered and how to get it.