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Whether you need to file a complaint, post a review, tell us about a misleading advertisement, or report a scam, you're in the right place.
Submit a complaint about a financial product or service. Each week we send about 25,000 complaints about financial products and services to companies for response. If another agency would be better able to assist, we'll send it to them and let you know. Most companies respond within 15 days.
If you have a complaint about a company’s products or services, contact them first before you seek help elsewhere. Explain your problem to the company by calling, web chatting, or sending them a formal complaint letter.
You can register your complaint with the BBB. It's a national nonprofit that has been around since 1912 – and really, its main goal is to make consumers feel better about patronizing businesses.
Learn how to complain effectively, by focusing on what you want, and directing your complaint at the right person in the right way.
If a phone call or email doesn’t resolve the problem, consider writing a complaint letter. A letter is important. It puts your complaint on record with the company, helps preserve any legal rights you may have in the situation, and lets the company know you’re serious about pursuing the complaint.
A complaint can be filed by one of the following methods: Via Better Business Bureau's website – file a complaint. Or by submitting a written letter of complaint to your BBB (please include...
If you have an issue with a product or service, learn the steps to file a complaint with the company. Or get consumer or legal help if you cannot resolve your complaint. Complain about phone and text scams, robocalls, and telemarketers
In a formal complaint letter, you need to directly state your problem and the way you’d like the company to resolve it. In this article, we’ll walk you through every step of writing, formatting, and sending a company complaint letter, plus next steps if the issue still isn’t solved.
Are you looking to write an effective complaint letter? It's helpful to explain the problem and say how you want the company to resolve it. Make the letter clear and include only the details that describe the problem and the resolution you want. The sample letter below might help.