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For all questions related to the Direct Express ® card, cardholders should call: Customer Service 1-888-741-1115. Hearing impaired 1-866-569-0447.
1-661-6006-3311. You can also write to us at. Direct Express ®, Payment Processing Services. P.O. Box 540190 Omaha, NE 68154-0190. We handle calls related to. Reporting lost or stolen cards. Balance inquiries. PIN changes. Transaction history requests. Registering a complaint about a card issue. Questions about card usage.
Contact Us. Reach out to us if you need help. 1-888-741-1115. Call us to: Open or check the status of a dispute. Verify your bank information for a card to bank transfer. Let us know when you travel outside the US to prevent suspected fraud alerts. Translation services are available in 200 languages. Hearing Impaired1-866-569-0447.
If you have charges on your card and need to look into where it came from, call the customer service number and file a complaint. Make sure you have your card number and the specific transaction you want them to investigate (date of transaction, amount and the merchant it was made at).
If you have questions or need assistance with your Direct Express ® card, contact Direct Express ® customer service 24 hours a day, 7 days a week, by calling the number on the back of your card. Call 1-888-741-1115 if your card starts with 5332 or, call 886-606-3311 if your card starts with 5115.
You can use the Direct Express Customer Service Number to check the balance on your card. We have also provided the phone number below. To contact Direct Express Customer Service, call their toll-free phone number at 1-888-741-1115 (for card numbers starting with 5332 48) or 1-866-606-3311 (for card numbers starting with 5115 63).
U.S. Treasury Electronic Payment Solution Center. (877) 874-6347. Monday - Friday 9:00 A.M. to 7:00 P.M. Eastern Time. For Outside the U.S. - Direct Toll. (214) 254-3113. Our call volumes are usually high between the first and seventh of each month.
If your Direct Express Card is lost or stolen, here’s what do to: First, immediately call the Direct Express card toll-free Customer Service Department number on the back of your card. A customer service representative will assist you to order a replacement card. The number to call is 888-741-1115.
To locate an in-network ATM, cardholders can visit web.usdirectexpress.com, search using the mobile app or call the Direct Express® toll free Customer Service Department number listed on the back of your card, or find on your Direct Express® Mobile App.
Contact Us. FAQ. The Direct Express® Debit MasterCard® card is issued by Comerica Bank, pursuant to a license by MasterCard® International Incorporated. MasterCard® and the MasterCard® Brand Mark are registered trade marks of MasterCard® International Incorporated.