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  2. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone , technical support can now be conducted online or through chat.

  3. Customer engineer - Wikipedia

    en.wikipedia.org/wiki/Customer_engineer

    Customer engineer. A customer engineer ( CE) is a worker whose primary job scope is to provide a service to customers who have signed a contract with the company. Originally, the term was used by IBM, but now customer engineer is also being used by other companies.

  4. Enterprise resource planning - Wikipedia

    en.wikipedia.org/wiki/Enterprise_resource_planning

    Enterprise resource planning ( ERP) is the integrated management of main business processes, often in real time and mediated by software and technology. ERP is usually referred to as a category of business management software —typically a suite of integrated applications —that an organization can use to collect, store, manage and interpret ...

  5. Computer-aided process planning - Wikipedia

    en.wikipedia.org/wiki/Computer-aided_process...

    Computer-aided process planning. Computer-aided process planning ( CAPP) is the use of computer technology to aid in the process planning of a part or product, in manufacturing. CAPP is the link between CAD and CAM in that it provides for the planning of the process to be used in producing a designed part. [1]

  6. Customer Service Job Description - AOL

    www.aol.com/news/2010-10-15-customer-service-job...

    For premium support please call: 800-290-4726 more ways to reach us. Mail. Sign in. Subscriptions; ... Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM.

  7. Software engineering - Wikipedia

    en.wikipedia.org/wiki/Software_engineering

    Software engineering is an engineering approach to software development. [ 1][ 2][ 3] A practitioner, called a software engineer, applies the engineering design process to develop software. The terms programmer and coder overlap software engineer, but they imply only the construction aspect of typical software engineer workload.

  8. Production support - Wikipedia

    en.wikipedia.org/wiki/Production_Support

    Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...

  9. Software development process - Wikipedia

    en.wikipedia.org/wiki/Software_development_process

    Software development. In software engineering, a software development process or software development life cycle is a process of planning and managing software development. It typically involves dividing software development work into smaller, parallel, or sequential steps or sub-processes to improve design and/or product management.

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