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To cancel an order that has not entered the shipping process, follow these steps: Go to Your Orders and select the order you want to cancel. Check box of the item that you want to cancel from the order. To cancel the entire order, select all of the items.
Why can’t I cancel my order despite it not being shipped yet? I thought you could always cancel your order when it hasn’t shipped but that isn’t the case for me. Rather than finding the cancellation button, I instead find a “request cancellation” button.
You can cancel items or orders that haven't shipped by visiting the Order section in Your Account.
To get started, head to your Amazon orders page on the web or in the Amazon app. Find the order you wish to return. On a computer, click the "Return or Replace Items" button. On a mobile device, tap the order, then tap the "Return or replace items" button near the bottom of the screen.
You can cancel physical items or orders that haven't entered the shipping process yet. To cancel items or orders: Go to Your Orders and click “View or edit order” to go to the Order Details page for the order you want to cancel
This article explains how to cancel Amazon orders. It covers situations where you buy a product by mistake and immediately want to cancel, as well as situations where the item has already been dispatched or received, and where you've bought from an Amazon Marketplace seller.
Here’s how to cancel an Amazon order before it ships, both on the Amazon website and in the mobile app.