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What is a chargeback? Avoid and report Microsoft technical support scams. Need more help? Tip: If you believe someone has acquired your payment info, contact your bank or your payment provider to prevent more charges.
The Fair Credit Billing Act (FCBA) protects your rights with regards to fraudulent charges on your credit card, including limiting your total liability to not more than $50. In practice, most credit card companies offer what's called "zero liability" meaning that they don't even charge the $50.
A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming.
A “chargeback” often refers to a refund that’s processed directly by a bank or financial institution rather than through the retailer. When customers use this method repeatedly, or with the intent to be malicious, chargebacks can become fraudulent.
If you have fraudulent activity in your name, the FTC wants to know about it. Go to https://IdentityTheft.gov and follow the steps there to report the fraudulent activity. Contact the companies with fraudulent accounts. Contact the companies for any accounts you don't recognize.
Account theft can lead to financial fraud, identity theft, a violation of personal privacy, and other avenues of fraud outside of the Xbox network. We don’t tolerate any use of other people's accounts, or any attempts to steal a Microsoft account or someone’s personal info.
For unrecognized purchases, find out what you can do about unexpected charges from Microsoft. If you think someone else is using your account, learn how to get back into your Microsoft account if it's been compromised and how to help protect your Microsoft account from fraudulent activity .
Whether you’re an organizer of an Xbox family group, or living with roommates who share the same device, we want you to have peace of mind that your account is safe and secure. Use the info found here to prevent unauthorized purchases and changes to your Xbox profile and Microsoft account.
If you notice a Skype charge on your credit or debit card, then please check these scenarios to determine the cause: Have you made a Skype purchase? Is the charge a recurring payment? Is the charge a credit card authorization? Has your card been used fraudulently? Need more help?
Report scams, fraud, identity theft, or other abuse: To the web service, local police, and the bank, credit card company, or other financial institution. For identity theft, to the U.S. Federal Trade Commission (FTC) at ftc.gov/idtheft, or call toll free: (877) 438-4338.
In early 2024, National Public Data, an online background check and fraud prevention service, experienced a significant data breach. Over 2.7 billion records with highly sensitive personal data of nearly 170 million people were exposed.