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Responsibilities: Respons to customer questions and queries by email, chat, phone, or social media. Working together with your manager to resolve critical issues quickly. Here are 7 job ...
An applicant tracking system ( ATS) is a software application that enables the electronic handling of the entire recruitment and hiring processes. [1] An ATS is very similar to customer relationship management (CRM) systems, but are designed for recruitment tracking purposes. An Applicant tracking system has 5 main use cases: Filter resumes ...
A software design description (a.k.a. software design document or SDD; just design document; also Software Design Specification) is a representation of a software design that is to be used for recording design information, addressing various design concerns, and communicating that information to the design’s stakeholders. [1]
Enterprise resource planning ( ERP) is the integrated management of main business processes, often in real time and mediated by software and technology. ERP is usually referred to as a category of business management software —typically a suite of integrated applications —that an organization can use to collect, store, manage and interpret ...
Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM. Customer service is a tough industry to work in, but with the right skills you can be successful and reap ...
Software development. Software documentation is written text or illustration that accompanies computer software or is embedded in the source code. The documentation either explains how the software operates or how to use it, and may mean different things to people in different roles. Documentation is an important part of software engineering.
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [ 1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.