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Some of the companies shifting gears on self-checkout have blamed theft for their moves. In March, Five Below CEO Joel Anderson said the most significant change the company made in testing theft ...
To underscore her point, Smallwood-Cuevas cites a study suggesting that retail theft is up to 16 times more likely to occur at self-checkout machines than at traditional registers, leading to an ...
The situation with theft has gotten so bad at self-checkouts that it's become a joke on social media. "Supermarkets are always looking over to see what are their competitors doing," Andrews said.
A study revealed that self-checkout machines increased shoplifting, 6.7% of transactions had some amount of shrink (theft), 1 in 5 shoppers admitted to accidentally taking an item without paying for it, 1 in 7 admitted to purposely stealing items, and individuals with household incomes over $100,000 per year were more likely to steal than lower ...
According to Kelsey Bohl, senior manager of corporate communications at Walmart, customers at certain Walmart locations may indeed notice changes to self-checkout lanes. "From time-to-time, our ...
From theft to scanning errors, retailers are running into headaches with self-checkout after rolling out the technology aggressively over the last decade. Now, research finds another problem with ...
In the summer of 2023, Costco began asking staffers to crack down on checking membership cards in self-checkout lines. One reason: an increase in "shrink," from theft or products selling for less ...
Retailers in Europe, like Booths, and the United States, like Walmart, are pulling back on having self-checkout in light of complaints and shoplifting. Walmart, Costco and other companies rethink ...