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If you're having problems with your Surface Pro model, Surface 3, Surface Studio, or Surface Book, try fresh start, restoring, refreshing, or resetting it to its factory settings.
A recovery drive lets you reset your Surface to its factory settings and can help you troubleshoot and fix problems with your Surface device. Windows comes with a built-in tool to create a USB recovery drive.
Solution 2: Reset your Surface RT or Surface 2. Warning: A reset returns Surface to its factory settings: A reset reinstalls Windows and apps that came installed on your Surface. All of your personal files will be deleted, and your settings will be reset. All apps that you installed will be removed.
To reset your PC, go to Start > Settings > Update & Security > Recovery > Reset this PC > Get Started. Then, select Keep my files , choose cloud or local, change your settings, and set Restore preinstalled apps?
Factory reset your Surface Duo to erase it. Open Settings, then tap System > Reset options > Erase all data (factory reset).
This article provides troubleshooting steps to help resolve issues with your Surface Pen if it isn't writing, opening apps, or connecting to Bluetooth. Common issues. Here are some things you can try first. Check for updates. You can quickly check the health of your Surface drivers and firmware using the Surface app. Open the Surface app
If your Surface stops responding, or hangs, use the following methods to force a shutdown, and then restart. Be aware, though, that whenever possible, you should shut down your Surface in the normal manner. See Surface power states for ways to do this normally.
Your Surface comes with Windows recovery info that you can use to refresh your Surface or reset it to its factory condition. Always try to do that first before downloading a recovery image. To learn more, see the links below.
Learn how to refresh your Windows 8.1 PC without deleting any of your personal files, reset it to its original condition, or restore it to an earlier point in time.
In the Security section, you can set or change your UEFI password, turn Secure Boot on or off, and change your Simultaneous Multithreading (SMT) settings. Typically, only enterprises will need to change security settings—the default, out-of-the-box settings will be perfect for most users.