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If you're having problems with your Surface Pro model, Surface 3, Surface Studio, or Surface Book, try fresh start, restoring, refreshing, or resetting it to its factory settings.
1. Go to the Download a recovery image for your Surface. 2. If you’re signed in with your Microsoft account, you will be prompt to choose the device from the list of devices on your Microsoft Account. If you’re not signed in, choose a product on the drop-down menu and provide the Serial Number of the device. 3.
Hard reset your Surface device. To perform a hard reset on your Surface device, follow these steps: Select Start > Settings > System > Recovery. Select Reset this PC. Choose whether you want to keep or remove your personal files. Select Cloud download if you have a OneDrive account, or Local reinstall if you’re using an external hard drive.
Create a recovery drive: On your Surface or PC, open recovery image that you downloaded by double-clicking it. At the top of the window tap on Extract and then Extract all. Select the USB drive you formatted earlier for the location and click Extract. Perform USB recovery image: Turn the Surface off by pressing the power button
Your Surface comes with Windows recovery info that you can use to refresh your Surface or reset it to its factory condition. Always try to do that first before downloading a recovery image. To learn more, see the links below.
This article describes how to use the Recovery Tool to restore a Surface device to its factory state. Open Surface IT Toolkit and go to the Recovery Tool section to begin the process of creating a USB key.
Here’s how to reset your Surface with a recovery drive: Turn your Microsoft Surface off and make sure the charger is connected. Insert the recovery flash drive. Press and hold the Volume Down button and Power button at the same time. When the Microsoft Surface logo appears, let go of the Volume Down button.
If your Surface turns on and you see a Recovery screen for the Boot Configuration Data or BCD file, do the following steps. These steps work for all Windows devices. Solution 1: Get to the Windows Recovery Environment. Turn off your device and try to boot up.
How to Download, Create and Use a USB recovery drive. To download the Recovery Image: You'll need a PC running Windows 7 or later. Visit the page at http://www.surface.com/support/warranty-service-and-recovery/downloadablerecoveryimage; Sign in with your Microsoft Account (this is the email address we asked you for at the start of the call)
How to get to the Recovery Screen and Restore Screen and Advanced Options for the Surface Pro