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  2. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

  3. Contact center telephony - Wikipedia

    en.wikipedia.org/wiki/Contact_center_telephony

    Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...

  4. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]

  5. Why Zoom—yes, Zoom—went back to in-person work ... - AOL

    www.aol.com/finance/why-zoom-yes-zoom-went...

    When the decision to return to the office was made, shortly after Saxon’s arrival, Zoom employees wanted to know the “why,” he recalled. So the team told them. “We had a good, honest ...

  6. T-Mobile US - Wikipedia

    en.wikipedia.org/wiki/T-Mobile_US

    T-Mobile is the third-largest wireless carrier in the United States, after Verizonand AT&T, with 31.43% of the market share as of June 13, 2024. [7] The company was founded in 1994 by John W. Stantonof the Western Wireless Corporationas VoiceStream Wireless.

  7. Amazon (company) - Wikipedia

    en.wikipedia.org/wiki/Amazon_(company)

    There are 75 fulfillment centers and 25 sortation centers with over 125,000 employees. [ 149 ] [ 150 ] Employees are responsible for five basic tasks: unpacking and inspecting incoming goods; placing goods in storage and recording their location; picking goods from their computer recorded locations to make up an individual shipment; sorting and ...

  8. Cisco - Wikipedia

    en.wikipedia.org/wiki/Cisco

    Cisco Systems was founded in December 1984 by Leonard Bosack and Sandy Lerner, two Stanford University computer scientists who had been instrumental in connecting computers at Stanford. They pioneered the concept of a local area network (LAN) being used to connect distant computers over a multiprotocol router system.

  9. Voice over LTE - Wikipedia

    en.wikipedia.org/wiki/Voice_over_LTE

    Voice over Long-Term Evolution ( acronym VoLTE) is an LTE high-speed wireless communication standard for voice calls and SMS using mobile phones and data terminals. [ 1][ 2] VoLTE has up to three times more voice and data capacity than older 3G UMTS and up to six times more than 2G GSM. It uses less bandwidth because VoLTE's packet headers are ...

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