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OnePlus' customer support has been the subject of criticism. In 2017, the company increased the number of customer service staff and set up customer service and repair centers in Asia, Europe, and the United States, greatly improving turnaround times for repairs and other issues. [53]
The OnePlus 5 was unveiled on 20 June 2017 as the successor to the OnePlus 3, skipping the number 4, because in China, 4 is an unlucky number. It launched with a Qualcomm Snapdragon 835, a dual-lens camera setup, up to 8 GB RAM, and up to 128 GB of storage. It was released in two colours: Midnight Black and Slate Gray.
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OnePlus also announced plans to establish a presence in the country, with plans to open 25 official walk-in service centres across India. [22] In August 2015, nearly 18 months after its release, the One was officially released in the United Arab Emirates exclusively through a local online retailer souq.com. Customers can purchase the phone ...
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There was a beta program in which OnePlus gave 50 people in the United States and Canada an OnePlus Nord for a review, letting some of them keep the phone afterwards, depending on the quality of said review. [12] When purchasing the phone, OnePlus offers three options: 6/64 GB, 8/128 GB, and 12/256 GB and more .