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Learn about the definition, scope and skills of customer support, a range of services to assist customers in using a product. Find out how to offer web-based assistance via phone, email, chat and other tools.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
Games as a service (GaaS) is a revenue model for video games that provides ongoing content updates and monetization options. Learn about the history, forms, and examples of GaaS, such as MMOs, subscription services, microtransactions, and blockchain games.
Just Cause 3 is a 2015 game developed by Avalanche Studios and published by Square Enix. It is the third game in the Just Cause series and follows Rico Rodriguez as he returns to his homeland of Medici to overthrow a dictatorship.
Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.
Mohamed Salah is an Egyptian footballer who plays for Liverpool and captains the Egypt national team. He is one of the best attacking players of all-time and has won many individual and club awards, including the 2018 FIFA Puskás Award and the 2023 Premier League Golden Boot.
Esports is a form of competition using video games, often between professional players or teams. Learn about the origins, development, and global impact of esports, as well as the most common game genres and tournaments.