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Gojek's first logo, used until 21 July 2019. Gojek motorcycle riders in Salatiga, Central Java, Indonesia. The name Gojek comes from the term “Ojek” or motorbike taxis [ 16] commonly found throughout Indonesia. It was founded in 2010 with 20 motorbike drivers. [ 17] Gojek app was launched in January 2015, [ 18] and in less than two years ...
This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [15]
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
Customer success, customer success management, or client advocacy is a business strategy aimed at ensuring that customers achieve their desired outcomes while using a product or service. It involves proactive engagement, personalized support, and ongoing assistance to help customers derive maximum value from their investments, and refers to the ...
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Two-thirds of U.S. adults say they’re pessimistic about the state of politics in America, according to a new AP-NORC poll. The survey shows 66 percent of U.S. adults say they’re either very ...
Universitas Atma Jaya Yogyakarta (English: Atma Jaya University, Yogyakarta ), shortened as UAJY, is a university located in Depok, Sleman Regency, Special Region of Yogyakarta, Indonesia. UAJY is one of the 50 most promising university and one of the best six universities in Indonesia in quality assurance according to Directorate of Higher ...
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