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Welcome to the Costco Customer Service page. Explore our many helpful self-service options and learn more about popular topics.
To view products on Costco.com, either type what you’re looking for into the Search box, or mouse over "Shop" to view our different categories. Simply click on the name or picture of an item to navigate to its product page. The great thing about shopping on Costco.com is that everything you see reflects our live, real-time and up-to-date ...
Over the coming months, membership scanning devices will be used at the entrance door of your local warehouse. Once deployed, prior to entering, all members must scan their physical or digital membership card by placing the barcode or QR Code against the scanner*. Guests must also be accompanied by a valid member for entry.
On Membership: We will cancel and refund your membership fee at any time if you are dissatisfied. On Merchandise: We guarantee your satisfaction on every product we sell, and will refund your purchase price*, with the following exceptions: Electronics: Costco will accept returns within 90 days (from the date the member received the merchandise ...
Anyone with a card can bring up to two guests to the Warehouse during each visit. Keep in mind that purchasing items is exclusive to Costco members. If you’re the Primary Member or Account Manager, you can assign your free household card to one other person in your home. That way they’ll also get the benefits of a Costco membership.
To search for a product online at Costco.com, enter a keyword or an item number into the search engine at the top. If the item you’re seeking is in stock and available for purchase, your search will pull up its product page. You can view the item details on the product page, add it to your cart and proceed to checkout. You can also browse ...
Costco.com purchases: Select the Request a Price Adjustment button below and complete the form. Once approved, credits are typically issued within 5 to 10 business days to the original form of payment. Check if a promotional price was already deducted from your order. Costco warehouse purchases: If you purchased the item at a Costco warehouse ...
What is a Household Card? In addition to their own membership card, Primary Members (and Affiliate Members on Business memberships) receive one free Household Card they can assign to someone over the age of 16 who lives at the same address. Household Cardholders will be asked to present proof that they live at the same address as either the ...
At Costco, we don’t believe it’s necessary to bring firearms into our warehouses, except in the case of authorized law enforcement officers. For the protection of all our members and employees, we feel this is a reasonable and prudent precaution to ensure a pleasant shopping experience and safe workplace. Our policy is meant to protect our ...
Desktop or Laptop Computer: Head to Costco.com. You can click the blue “Feedback” tab on the right side of the screen. Apple Device: Tap the “More” button, then select “App Feedback.”. Android Device: Open the main menu and select “Feedback.”. Mobile Site: Scroll to the bottom of the page on Costco.com and tap “Feedback.”.