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A Technical Support Specialist, or an IT Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware or software devices.
Common IT Support job duties include: Resolving IT support requests from employees. Answering employee questions regarding computer systems. Gathering and analyzing data to diagnose problems with computer systems. Changing configurations, settings and permissions to fix computer issues.
A Technical Support Specialist, or IT Support Technician, is a professional who provides IT hardware and software support for end-users. Their duties include installing new hardware, operating systems and software programs; troubleshooting IT-related problems and monitoring and maintaining computer systems.
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems. Some of the more common problems they troubleshoot include connection problems, slow performance, inabilities to access data and inefficient programs.
See jobs, salaries, employee reviews and more for Technical Support Representative careers at Asurion.
21,033 Technical Support jobs available on Indeed.com. Apply to Technical Support, Technical Support Specialist, Technical Support Analyst and more!
Investigate, troubleshoot, and resolve technical issues that customers are experiencing. Provide professional, and pleasant customer service and support over the phone, through emails, or in person. Manage and monitor (remote) system alerts, notifications, and respond to service tickets.
377 Remote Technical Support jobs available on Indeed.com. Apply to Technical Support Representative, Technical Support Analyst, Technical Support Engineer and more!
A Customer Service Representative’s primary duty is to support customers. To fulfill this main responsibility, they may perform the following tasks: Providing introductory information to prospective and new customers. Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.
Technical support or technical support analyst should expect to perform many different duties, such as: Answer phone calls, emails and chats from customers having problems with a product. Explain how to repair technical issues in a way that the customer can understand with step-by-step instructions.