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Learn how to use Google Authenticator app to generate one-time verification codes for sites and apps that support 2-Step Verification. Find out how to sync, transfer, edit, delete, and protect your codes across devices and accounts.
Users report that the Authenticator app asks for a code on the app itself when they try to set it up or access their accounts. Microsoft suggests posting the query to the Authenticator forum, but users complain about the lack of support and solutions.
A user asks how to transfer the two-step authenticator to a new phone for OneDrive account. An independent advisor replies with the steps and links to scan the QR code or enter the code manually.
Users report problems with Microsoft Authenticator app not showing any number to sign in to their work account online. A Microsoft agent suggests contacting the admin or the data protection team for help.
I understand that there is currently a problem with Microsoft Authenticator. Unfortunately, the issues with Authenticator go beyond the support of the Microsoft community. There's a section of Microsoft Learn dedicated to this issue designed to support Authenticator users like you. Link to the forum:
A user reports a problem with Microsoft Authenticator app and asks for help. A Microsoft agent suggests some steps to troubleshoot and provides links to common problems and support forum.
Hi Sai . Greetings . Thank you for posting in Microsoft Community. Apologies for any inconvenience this may have caused you, after doing some research I found a similar thread to your you may refer to the solution shared in microsoft authenticator app gives 8 digit code instead of required 6 for azure
Also, since we have dedicated support team for Microsoft Authenticator related queries, I'd also recommend you to kindly also post your query to Microsoft Authenticator support Forum via Microsoft Authenticator - Microsoft Q&A Engineers who are dedicated into Microsoft Authenticator with rich experience and more resources can then assist ...
A user asks how to sign into authenticator app on a new phone and gets a reply from a Microsoft agent. The agent suggests using Microsoft account recovery page to remove and re-add the app.
I accidentally deleted the Authenticator app from my phone. I am unable to register the phone again because my PC is not showing a QR code, even though the account is still logged in. It is a school account. What should i do to obtain/regenerate a new qr code, for the Authenticator app. Please help me. I assume you did not take a backup of it.