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Customer service representative positions often require at least a high school diploma. [4] Representatives often have some experience with office software. [5] First impressions are very important in this job. The moment one begins to communicate with a customer, one is being judged.
It is the reference point for accounts payable when it comes to paying invoices. [7] In addition, most companies require a second signature on cheques whose amount exceeds a specified threshold. Accounts payable personnel must watch for fraudulent invoices. In the absence of a purchase order system, the first line of defense is the approving ...
Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to ...
Once an invoice arrives, the accounts payable clerk must ensure that the document is indeed an invoice. Then the clerk classifies and sorts the invoice into various categories (e.g., by vendor, by transaction type, or by department). The definition of invoice categories is usually unique to a specific organization.
These analytics help improve customer service by finding small problems which can be solved, perhaps by marketing to different parts of a consumer audience differently. [22] For example, through the analysis of a customer base's buying behavior, a company might see that this customer base has not been buying a lot of products recently.
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