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And I want caller ID to show up on the TV like it used to... unless that feature isn't offered anymore. I'm not asking for something that other customers don't get, just what I'm due. Verizon has a special until Jun 12 offering a free Nintendo Switch for new internet customers.
Fixed - Caller ID notification on TV not working. There are several forum reports that the caller ID TV screen notification has stopped working after changes made to Xfinity's Triple Play package. After 2 chat sessions, 1 call and an on-site tech call, I finally got it working! There is a field on your Xfinity account info that requires a ...
It sounds like there may be a caller ID mismatch issue going on with your Xfinity Mobile numbers, and we have a process to correct this through our Xfinity Mobile team. You can reach our Xfinity Mobile team using the methods below: SMS Text Message: 1 (888) 936-4968. Phone: 1 (888) 936-4968. Chat: https://comca.st/3yKTrcv.
Select the Voice icon from the drop-down menu in the top left corner. Sign in using your Xfinity ID and password. Click the settings wheel in the upper-right corner and select Settings to see your Voice Preferences. Click Call Forwarding. Enter the phone number where you want your calls forwarded to.
Hello @fedup2019, we can certainly understand the frustration of experience issues with the caller ID. We do have our team of experts that can assist with your mobile concerns. You can reach our Xfinity Mobile team by the following methods: SMS Text Message: 1 (888) 936-4968. Phone: 1 (888) 936-4968.
Click "Sign In" if necessary. • Click the "Direct Message" icon in the upper right - it looks like a chat bubble. • Click the "New message" (pencil and paper) icon just to the right of Conversations. • Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
I spoke with tech support today and was told that they could not change the caller ID to the same name as they were on Verizon. Instead of assigning the correct name to the line, all they could do is to assign "wireless caller" to the line and that would take 72 hours. It seems that the caller ID info gets mixed up in the process of porting ...
We would recommend confirm that your box and account meet the requirements here. I know you mentioned you previously had it, but from time to time, the requirements do get adjusted, and specific features may not be available. Please let us know if your account and box meet the requirements, we can look into further troubleshooting steps.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. • Type your message in the text area near ...
Just upgraded to the Ultimate package earlier this week. Didn't change any equipment, cable boxes or xFi modem/router. Since then the Caller ID on the TV hasn't worked. Caller ID works fine on the phone. I've rebooted the modem/router. Rebooted both of our cable boxes. Even did a system refresh from the Xfinity website and restarted the modem ...