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You may receive an automated email response from Roy, the ID.me Virtual Agent. If the response doesn’t fully answer your question, reply to the email to work with a live support agent. You may receive a brief survey by email about your experience with ID.me Support.
Select Sign-in tips to try our agent’s favorite account recovery tricks. Or, if that doesn’t help, submit a ticket without signing in. ID.me simplifies how individuals prove and share their identity online.
Explore by topic. Identity Verification Verify your identity and troubleshoot verification issues. Community Verification Verify for military, nurse, teacher, PBR, and troubleshoot verification issues. Account Management Sign in, manage passwords, set up MFA, and use the ID.me Authenticator App.
ID.me simplifies how individuals prove and share their identity online. Discover. Products. Solutions. Industries. Individuals. Learn. Case Studies. Data Sheets.
We are here to help. Submit Request. Ticket Status. ID.me simplifies how individuals prove and share their identity online. Help Center.
ID.me Wallet simplifies how individuals discover and access benefits and services through a single login and verified identity.
Sign in, manage passwords, set up MFA, and use the ID.me Authenticator App. Creating an ID.me Account. Sign in and passwords. How to sign in if you can't access your email address. Manage account settings. How to use an email address that’s on your duplicate account.
ID.me is the next-generation digital identity network that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly log in across websites without having to create a new login or verify their identity again.
Visit our Help Center for immediate help with issues like: • I forgot my password • I didn’t get a code to complete my sign in • I can’t access my email • I have a duplicate account Fill out the form on this page if you still need help. For help with issues not related to account access, sign in to submit a ticket here.
If you do not have a verifiable phone number, you can still complete the ID.me identity verification, but you may need to speak to a live representative. DO NOT: Create a new ID.me account with different information if you have previously created an ID.me account.