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2. Salesforce's new AI platform lets companies build their own ...

   www.aol.com/salesforces-ai-platform-lets...

   AI agents aren't new to Salesforce. In 2016, the company released Einstein, an AI service for its CRM software. Einstein handled some of the tasks Agentforce can tackle, but the actions it could ...

3. Exclusive: Ex-Palantir engineers think they can beat ... - AOL

   www.aol.com/finance/exclusive-ex-palantir...

   Many of the world’s largest software companies can’t stop talking about AI agents. Salesforce CEO Marc Benioff is so enthusiastic about the advent of these AI assistants—which can, in theory ...

4. Salesforce deploys autonomous AI agents, hailing 'the third ...

   www.aol.com/finance/salesforce-deploys...

   Salesforce touted its new suite of autonomous AI agents ahead of its annual Dreamforce conference Thursday, saying its Agentforce platform represented “the third wave of the AI revolution.” It ...

5. Marc Benioff says Salesforce is basically starting from a ...

   www.aol.com/marc-benioff-says-salesforce...

   Salesforce CEO Marc Benioff told Fortune that the company was making a "hard pivot" to AI agents. Salesforce's Agentforce platform lets users create custom AI agents to interact with customers.

6. Salesforce - Wikipedia

   en.wikipedia.org/wiki/Salesforce

   Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California.It provides applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development.

7. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   The customer benefit of AI is the feel for chatting with a live agent through improved speech technologies while giving customers the self-service benefit. [13] AI can learn through interaction to give a personalized service. The exchange the Internet of Things (IoT) facilitates within devices, lets us transfer data when we need it, where we ...

8. Liveops - Wikipedia

   en.wikipedia.org/wiki/Liveops

   Liveops is an outsourcing and contact center company based in Scottsdale, Arizona.It was formed by the merger of Silicon Valley startup CallCast, founded in 2001 by Wendell Brown and Bill Trenchard, [1] and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida.

9. Pivoting the entire company to AI agents - AOL

   www.aol.com/finance/exclusive-marc-benioff...

   What Salesforce did not have, however, was a company to help make the best easy-to-build AI agents, which is why it bought AI agent startup Airkit in 2023. Its cofounder, Adam Evans, is now SVP of ...