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Salesforce Chat (formerly Live Agent) is a native tool that enables customer service teams to communicate in real-time with website users.
Provide personalized and intelligent service using AI-powered chatbots built directly into your CRM. In just a few clicks, you can speed up issue resolution and help your teams do more by utilizing AI-generated answers or automating routine tasks with bots integrated with your Salesforce data.
Live chat operates by connecting website visitors with company representatives through instant messaging within a private browser window. After clicking a link or button, customers can initiate a conversation with a live support agent who is ready to assist.
Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer. Automatically route work to the best team member for the job and seamlessly support customers across any channel - email, phone ...
As a support agent, you assist dozens of customers with their support issues every day. Chat is fully integrated with the rest of Salesforce, making it easy for you to access all the information you need about your customers in a single workspace.
Learn how to make customer service smarter and easier with chatbots. ~30 mins. Quick trailmix focused on live agent basic knowledge.
#sfdconestop #salesforce Salesforce Live Agent in Lightning -- This session talks about how Live Agent helps to interact with customers directly, we will see...