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But when I contacted support, they still could access my printer information and send ink cartridges when I needed them (as I use the HP Instant Ink plan). I've tried to re-set up my printer, but that failed and even when re-connecting it to my broadband, it always said connected to wi-fi, but not connected to the internet.
It says the signal strength is excellent, but also says it is not connected to the internet. Meanwhile HP Smart running on my PC on the same network can see the printer and communicate with it.
Mac OS Over ethernet my printer self-assigns an IP address of 169.254.89.235 as if it can't connect to my network. I can add the printer, and print to it, and I can access the embedded web server by typing the IP address into my browser, but I can't launch the embedded web server from the HP utility...
The HP Smart app main page says printer not connected to the Internet, so it cannot print, but the Network Information page says the status of the wireless is connected. I restarted the printer multiple times and still no luck. Why is the info not consistent? Is it actually connected or not...
If the router is not connected to the internet, contact your network service provider. Check the printer connection to the router. Wi-Fi connection: The blue wireless light on the printer should be on and not blinking. If it is not, turn the printer and the router off and back on.
7. Check Network Settings on the Computer Make sure your computer is connected to the same WiFi network as the printer. Disable any VPN or firewall temporarily to see if it's blocking communication between the computer and the printer. 8. Re-add the Printer to Windows On your PC, go to Settings > Devices > Printers & Scanners.
Check Printer Connection: Make sure that the printer is properly connected to your computer or the network. Verify the USB or Ethernet cable connections if it's a wired connection. If using a wireless connection, ensure that the Wi-Fi is connected and that the printer is on the same network as your computer. Restart Printer and Computer: Turn ...
Disconnect the power cable from the printer while the printer is still ON. Disconnect any other cables if connected the printer. Press and hold the printer’s power button for 15 seconds. The printer should be directly connected to the wall outlet and not to a surge protector.
I'm about to lose all patience with this printer. The printer is fine, connects to my WiFi without issue but now will not print because it was removed from my HP account. Unfortunately when I try to add the device to my profile it comes back and tells me the serial number is invalid. The one I typed...
Welcome to the HP support community. I am glad to assist you with the connectivity issues, follow these steps to fix the issue. Restore the network settings on the printer. Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds. Follow the steps mentioned on page number 21 in this user ...