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Get what you need from our JCPenney Customer Service Links & Resources. Track your order, find a store, check your rewards, and more!
Returning Customer? Sign in to your jcp.com account to view your order history. My Account. Track My Order. Pay Bill & Manage Account. My JCP.com Account.
Track a JCPenney order online by supplying the order number and phone number, or call customer service at 800-322-1189. Registered JCPenney.com users can also check the status of an order by logging into the site using their email address and password.
JCPenney complaints contacts. Call Customer Care on (800) 322-1189. Visit Customer Care Information. Call Headquarters on (972) 431-1000.
How can I return my order? At a JCPenney store: Bring your order to one of our JCPenney stores. This is the quickest and easiest way to return most merchandise and receive a refund or store credit. Some exclusions apply. Refer to the Return Policy for details. To return furniture items, call customer care at 1.800.442.7902. By mail:
Enjoy great deals on furniture, bedding, window home decor.Find appliances, clothing shoes from your favorite brands. FREE shipping at jcp.com!
You may pay your bill by mail, at any JCPenney department store or online through the JCPenney Online Credit Center. Click here to find out more about online payment service. To mail your payment: Please mail check or money order to: SYNCB P.O.Box 71719 Philadelphia, PA 19176-1719
Contact Us. Self-Service Solutions. Make changes to your order or account directly on our site! Take a look at our self-service options here. Call Us. If you'd like to speak to one of our friendly advisors, please contact us at 855-221-8885. Our advisors are available 24 hours a day, 7 days a week! Chat with Us.
Get what you need from our JCPenney Customer Service Links & Resources. Track your order, find a store, check your rewards, and more!
Check the item's product page for estimated delivery time or call customer service at 1.800.322.1189 for more information. Trucked furniture and other large items Some heavy or bulky items cannot be delivered via UPS, USPS or FedEx.