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Customer service is the assistance and advice provided by a company to its customers. It can be done in person, online, or by automated means, such as AI chatbots or IVR. Learn more about customer service metrics, strategies, and challenges.
Learn about the definition, scope and skills of customer support, a range of services to assist customers in using a product. Find out how to offer web-based assistance via phone, email, chat and other tools.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
Gojek is a technology group that offers more than 20 services, such as ride-hailing, food delivery, and online payments, in five Southeast Asian countries. Founded in 2010, Gojek has raised over $3 billion in funding and merged with Tokopedia in 2021 to form GoTo.
Telkom Indonesia is a state-owned telecommunications conglomerate with headquarters in Bandung and Jakarta. It was founded in 1856 as the first telegraph service in Indonesia and has diversified into fixed line, mobile, internet, and other services.
Learn what help desk software is, how it evolved, and what benefits and disadvantages it has. Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.