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Microsoft Store doesn't open. If you're having trouble launching Microsoft Store, here are some things to try: Reset the Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.
If you're in Windows 11 and you're having problems with an app from Microsoft Store, consider these updates and fixes. First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented. Make sure Windows is up to date.
You might see an app from Microsoft Store available on your PC, but not on another PC, or your Xbox. Your PC was recently updated, but wasn't restarted. If updates for Windows were recently installed, you'll need to restart your PC before you can install apps from Microsoft Store.
Select Start > Settings > Apps > Apps & features. Apps & features in Settings. Select the More icon next to the app you want to fix. Select the Advanced options link under the name of the app (some apps don't have this option). On the page that opens, select Repair if it's available.
If you've found Microsoft Store and it isn't working properly, see: Microsoft Store doesn't launch Repair or remove apps in Windows 10 (Repair the Microsoft Store app to reinstall it.)
If your Surface isn’t working properly, the Microsoft Surface app and Surface Diagnostic Toolkit can help you find and solve problems. Notes: If your work or school manages your Surface, check with your IT department before running the tool.
For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. If you change your country or region for Microsoft Store, stuff you got in one region might not work in another.
Fix problems with apps from Microsoft Store. Manage your purchases from the Microsoft Store. Need more help? Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.
How to open Microsoft Store on Windows. Select Start then enter Microsoft Store. Select it to open the app. If Microsoft Store won't launch, get more info at Microsoft Store does not launch. Open Microsoft Store.
Outdated app version: Using an outdated version of the Microsoft Authenticator app can cause issues. Make sure you have the latest version installed. Network issues: If your device is not connected to the internet, or if there are network disruptions, the authentication process might fail.