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Learn about the history, functions, and criticisms of the Indonesian government ministry that oversees education, culture, research, and technology affairs. Find out how the ministry was formed in 2021 and what curriculum reforms it initiated in 2022.
Learn about the definition, scope and skills of customer support, a range of services to assist customers in using a product. Find out how to offer web-based assistance via phone, email, chat and other tools.
Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
Service-learning is an educational approach that combines learning objectives with community service to provide a pragmatic, progressive learning experience while meeting societal needs. Learn about the typology, history, and impacts of service-learning, as well as how it is used in American education and other contexts.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
KKN is a concept of linking academic study with community service in Indonesia. It is one of the threefold responsibilities of higher education institutions, along with teaching and research.
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