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Assurance Wireless is a Lifeline Assistance program supported by the federal Universal Service Fund. Offer limited to eligible customers residing in selected geographic areas, is non-transferable, and only one wireless or wireline discounted Lifeline service is available per household.
Now it’s easier than ever to manage your Assurance Wireless account. Find everything you need to know about your service and products on one page. Your plan details. Your phone number. Your phone manual. How to activate your phone. Top-Up + upcoming charges for any plan Add-Ons. Your account activity.
The Lifeline Assistance program is available for only one wireless or wireline account per household. Separate households that live at the same address are eligible, including residents of homeless shelters and nursing homes.
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Using your current phone, please dial 611 or 1-888-321-5880 and have your IMEI and SIM Card number handy. Press 1 to confirm you are calling about your account. Press 5 to select “Anything Else” option. Press 1 to “move your service from your current phone to a new phone”.
Find out how to pay your bill, activate your account, manage your existing account and more with Metro By T-Mobile.
Assurance Wireless is a T-Mobile-owned carrier that offers free phone service through the federal Lifeline Assistance Program and the Affordable Connectivity Program (ACP). It provides one free government-subsidized phone and service plan per household to eligible customers.