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2. A Boise-area customer-service rep is training AI. Will it ...

   www.aol.com/boise-area-customer-rep-training...

   A year ago, Bryan Conner started a customer service job. He works the night shift, taking remote calls for electric companies nationwide from his apartment in Nampa. But the recent introduction of ...

3. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [ 1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

4. Technical support scam - Wikipedia

   en.wikipedia.org/wiki/Technical_support_scam

   Technical support scams rely on social engineering to persuade victims that their device is infected with malware. [15] [16] Scammers use a variety of confidence tricks to persuade the victim to install remote desktop software, with which the scammer can then take control of the victim's computer.

5. Production support - Wikipedia

   en.wikipedia.org/wiki/Production_Support

   Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...

6. That huge negative revision to job growth frightened some ...

   www.aol.com/finance/huge-negative-revision-job...

   The Dow Jones industrial average rose 0.4% by 2 p.m. ET on Wednesday, while the S&P 500 and the tech-heavy Nasdaq Composite jumped 0.33% and 0.45%, respectively.

7. GM cuts salaried positions including in software ... - AOL

   www.aol.com/news/gm-cuts-salaried-positions...

   WARREN, Mich. (FOX 2) - General Motors says it’s building toward the future. But the future apparently means less jobs in its workforce — including a number of position cuts at GM’s Warren ...