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A call for service ( CFS, also known as a job, hitch, incident, callout, call-out, or simply a call) is an incident that emergency services or public safety organizations (such as police, fire departments, and emergency medical services) are assigned to resolve, handle, or assist with. Operationally, a call for service is any incident where ...
A web service ( WS) is either: a service offered by an electronic device to another electronic device, communicating with each other via the Internet, or. a server running on a computer device, listening for requests at a particular port over a network, serving web documents ( HTML, JSON, XML, images). [citation needed] In a web service, a web ...
Microservices. In software engineering, a microservice architecture is an architectural pattern that arranges an application as a collection of loosely coupled, fine-grained services, communicating through lightweight protocols. One of its goals is to enable teams to develop and deploy their services independently.
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Interactive voice response. Interactive voice response ( IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition ...
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A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.
Voice over Internet Protocol ( VoIP ), [ a] also called IP telephony, is a method and group of technologies for voice calls for the delivery of voice communication sessions over Internet Protocol (IP) networks, [ 2] such as the Internet. The broader terms Internet telephony, broadband telephony, and broadband phone service specifically refer to ...