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Multiservice tactical brevity code. March 2023 edition cover page of the Multi-Service Brevity Codes. Multiservice tactical brevity codes are codes used by various military forces. The codes' procedure words, a type of voice procedure, are designed to convey complex information with a few words.
Interactive voice response. Interactive voice response ( IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition ...
Automatic number identification ( ANI) [ 1][ 2] is a feature of a telecommunications network for automatically determining the origination telephone number on toll calls for billing purposes. Automatic number identification was originally created by the American Telephone and Telegraph Company (AT&T) for long distance service in the Bell System ...
Ringback number. A ringback number is a telephone number for a telephone line that automatically calls the line that the call was placed from, after the caller has hung up. The typical use of this facility is by telephone company technicians for testing a new installation or for trouble-shooting. [ 1]
People talking phone. Men and women calling by telephone. Communication and conversation with smartphone vector characters set. Illustration of phone call, speaking social, talking and chatting
Call management. Call management is the process of designing and implementing inbound telephone call parameters, which govern the routing of these calls through a network. The process is most prominently utilized by corporations and the call centre industry and has its highest effectiveness when call logging software tools are used.
Worldwide distribution of country calling codes. Regions are coloured by first digit. Country calling codes, country dial-in codes, international subscriber dialing (ISD) codes, or most commonly, telephone country codes are telephone number prefixes for reaching telephone subscribers in foreign countries or areas via international telecommunication networks.
Auto dialer. In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts. [ 1][ 2] Whereas automatic call distribution ...