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  2. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    It implements sales promotion analysis, automates the tracking of a client's account history for repeated sales or future sales and coordinates sales, marketing, call centers, and retail outlets. It prevents duplicate efforts between a salesperson and a customer and also automatically tracks all contacts and follow-ups between both parties.

  3. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]

  4. Amazon (company) - Wikipedia

    en.wikipedia.org/wiki/Amazon_(company)

    Amazon.com, Inc., [1] doing business as Amazon (/ ˈ æ m ə z ɒ n /, AM-ə-zon; UK also / ˈ æ m ə z ə n /, AM-ə-zən), is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. [5]

  5. Anchor tenant - Wikipedia

    en.wikipedia.org/wiki/Anchor_tenant

    The International Council of Shopping Centers makes the presence of anchors one of the main defining characteristics of the two largest categories of centres, the regional center with 400,000 to 800,000 square feet (74,000 m 2) in gross leasable area, and the superregional center with more than 800,000 square feet (74,000 m 2) of space.

  6. Retail leasing - Wikipedia

    en.wikipedia.org/wiki/Retail_Leasing

    A retail lease is a kind of commercial lease in premises that are wholly or predominantly used for retail shop businesses. These leases attract additional protections under the law, so it is important to choose what type of lease the business is entering into. Leasing lawyers are specialists in the field of leasing and may be consulted for ...

  7. Brick and mortar - Wikipedia

    en.wikipedia.org/wiki/Brick_and_mortar

    Brick and mortar (or B&M) is an organization or business with a physical presence in a building or other structure. The term brick-and-mortar business is often used to refer to a company that possesses or leases retail shops, factory production facilities, or warehouses for its operations. [ 1] More specifically, in the jargon of e-commerce ...

  8. Branch (banking) - Wikipedia

    en.wikipedia.org/wiki/Branch_(banking)

    Former Bank of Montreal branch in Ottawa, now a historical building. Current Bank of America branch in Porter Ranch, Los Angeles, California. A branch, banking center or financial center is a retail location where a bank, credit union, or other financial institution (including a brokerage firm) offers a wide array of face-to-face and automated services to its customers.

  9. Call centre - Wikipedia

    en.wikipedia.org/wiki/Call_centre

    A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...