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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Administrative assistant. A person responsible for providing various kinds of administrative assistance is called an administrative assistant ( admin assistant) or sometimes an administrative support specialist. [1] [2] In most instances it is identical to the modern iteration of the position of secretary or is a sub-specialty of secretarial ...
Airtable – a spreadsheet-database hybrid, with the features of a database but applied to a spreadsheet. Coda. EditGrid – access, collaborate and share spreadsheets online, with API support; discontinued since 2014. Google Sheets – as part of Google Workspace. iRows – closed since 31 December 2006.
Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to ...
WPS Office. WPS Office (an acronym for Writer, Presentation and Spreadsheets, [3] previously known as Kingsoft Office) is an office suite for Microsoft Windows, macOS, Linux, [4] iOS, [5] Android, [6] Fire OS and HarmonyOS [2] developed by Zhuhai -based Chinese software developer company, Kingsoft. It also comes pre-installed on Fire tablets.
Microsoft Excel is a spreadsheet editor developed by Microsoft for Windows, macOS, Android, iOS and iPadOS. It features calculation or computation capabilities, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications (VBA). Excel forms part of the Microsoft 365 suite of software.
Support for Portable Document Format (PDF) and OpenDocument (ODF) was first introduced in Word for Windows with Service Pack 2 for Word 2007. Microsoft Excel is a spreadsheet editor that originally competed with the dominant Lotus 1-2-3 and eventually outsold it. Microsoft released the first version of Excel for the Mac OS in 1985 and the first ...
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related to: software customer support job description duties pdf format excel spreadsheet