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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
A security administrator is a specialist in computer and network security, including the administration of security devices such as firewalls, as well as consulting on general security measures. A web administrator maintains web server services (such as Apache or IIS) that allow for internal or external access to web sites. Tasks include ...
Network administrator. A network administrator is a person designated in an organization whose responsibility includes maintaining computer infrastructures with emphasis on local area networks (LANs) up to wide area networks (WANs). Responsibilities may vary between organizations, but installing new hardware, on-site servers, enforcing ...
v. t. e. A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user issues ...
Software design. Software engineer. Software project manager. Software quality analyst. Software test engineer (Tester) Solution architect. Support technician (Help Desk) System administrator. Systems analyst.
Information systems technicians schedule information gathering for content in a multiple system environment. Information systems technicians are responsible for the operation, programming, and configuration of many pieces of electronics, hardware and software. ITs often are also tasked to investigate, troubleshoot, and resolve end-user problems.
Tagged repairs in process can be seen on lower shelves at left, and service parts in labeled boxes seen above them. A computer repair technician is a person who repairs and maintains computers and servers. The technician's responsibilities may extend to include building or configuring new hardware, installing and updating software packages, and ...
A power user is a user of computers, software and other electronic devices, who uses advanced features of computer hardware, [1] [2] [3] operating systems, [4] programs, or websites [5] which are not used by the average user. A power user might not have extensive technical knowledge of the systems they use [6] but is rather characterized by ...
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