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There was a report in The Washington Post about problems with customers returning cars after hours; in one instance, a customer returned an undamaged car after hours, but Alamo claimed that it had been rear-ended and demanded an additional $785. Alamo dropped the claim after the renter threatened to take them to court. [11]
Enterprise Holdings, Inc. (doing business as Enterprise Mobility) is an American private holding company headquartered in Clayton, Missouri, in Greater St. Louis.It is the parent company of car rental agencies Enterprise Rent-A-Car, National Car Rental, Alamo Rent a Car and also operates several other transportation services including commercial fleet management, used car sales (through its ...
By 1980, the rental fleet had grown to 6,000 cars. In 1989, the fleet had grown to 50,000 and he changed the name of the company to Enterprise Rent-A-Car. [3] By 1992, Enterprise surpassed $1 billion in revenues and by 1995, it reached $2 billion in revenues. In 2007, Enterprise purchased National Car Rental and Alamo Rent-A-Car. [3]
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By 2005, Enterprise Rent-A-Car's customer service has been recognized seven times by J.D. Power and Associates as highest in customer satisfaction for rental car companies at or near airports. [10] The company was named ninth on Business Week's top 25 companies customer service list in 2007. [11] [12]
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The company was founded in 1946 with three cars at Willow Run Airport, [ 10] Ypsilanti, Michigan, by Warren Avis (August 4, 1915 – April 24, 2007). [ 8] It established branch operations across the United States over the next few years, becoming the second largest car rental company in the country by 1953. By its tenth anniversary in 1956 it ...