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2. A Day In The Life Of A Call Center Agent - AOL

   www.aol.com/2012/02/13/a-day-in-the-life-of-a...

   Science & Tech. Shopping. Sports. Weather. A Day In The Life Of A Call Center Agent. Claire Gordon. Updated July 14, 2016 at 6:28 PM. call center day in the life

3. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.

4. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   A call center in Lakeland, Florida. Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat.

5. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...

6. Customer Service Job Description - AOL

   www.aol.com/.../15/customer-service-job-description

   Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. ... For premium support please call: 800-290-4726 more ways ...

7. Here are 7 job description samples that are sure to get you ...

   www.aol.com/finance/7-job-description-samples...

   Responsibilities: Respons to customer questions and queries by email, chat, phone, or social media. Working together with your manager to resolve critical issues quickly. ... For premium support ...

8. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

9. Here's the Best Time to Call Customer Service - AOL

   www.aol.com/news/on-best-time-to-call-customer...

   Your best bet is to put in your request anywhere between 9 a.m. and 11 a.m.; after that, the average response time declines over the course of the day. Zendesk. As the graph shows, requests put in ...