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  2. Microsoft Excel - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Excel

    Microsoft Excel is a spreadsheet editor developed by Microsoft for Windows, macOS, Android, iOS and iPadOS. It features calculation or computation capabilities, graphing tools, pivot tables, and a macro programming language called Visual Basic for Applications (VBA). Excel forms part of the Microsoft 365 suite of software.

  3. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [ 1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

  4. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  5. Customer Service Job Description - AOL

    www.aol.com/news/2010-10-15-customer-service-job...

    For premium support please call: 800-290-4726 more ways to reach us. Mail. Sign in. Subscriptions; ... Customer Service Job Description. Christine Rochelle. Updated July 14, 2016 at 9:08 PM.

  6. Here are 7 job description samples that are sure to get you ...

    www.aol.com/finance/7-job-description-samples...

    Responsibilities: Respons to customer questions and queries by email, chat, phone, or social media. Working together with your manager to resolve critical issues quickly. Here are 7 job ...

  7. Enterprise resource planning - Wikipedia

    en.wikipedia.org/wiki/Enterprise_resource_planning

    Enterprise resource planning ( ERP) is the integrated management of main business processes, often in real time and mediated by software and technology. ERP is usually referred to as a category of business management software —typically a suite of integrated applications —that an organization can use to collect, store, manage and interpret ...

  8. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.

  9. Software development process - Wikipedia

    en.wikipedia.org/wiki/Software_development_process

    Software development. In software engineering, a software development process or software development life cycle is a process of planning and managing software development. It typically involves dividing software development work into smaller, parallel, or sequential steps or sub-processes to improve design and/or product management.