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CareerBuilder is an American employment website founded in 1995 that operates in the United States, Canada, Europe, and Asia. In 2008, it had the largest market share among online employment websites in the United States. [ 2] CareerBuilder provides talent management software and other recruitment related services.
They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]
ChatGPT was released as a freely available research preview, but due to its popularity, OpenAI now operates the service on a freemium model. Users on its free tier can access GPT-4o. The ChatGPT subscriptions "Plus", "Team" and "Enterprise" provide additional features such as DALL-E 3 image generation and increased GPT-4o usage limit. [10]
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It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...
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