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Common Service Centers (CSCs) are a key component of the Digital India initiative launched by the Government of India. These centers aim to provide essential government and non-government services to citizens, particularly in rural and remote areas, through digital means. By acting as access points for various public utility services, social ...
It implements sales promotion analysis, automates the tracking of a client's account history for repeated sales or future sales and coordinates sales, marketing, call centers, and retail outlets. It prevents duplicate efforts between a salesperson and a customer and also automatically tracks all contacts and follow-ups between both parties.
[40] [41] In January 2023, Amazon cut over 18,000 jobs, primarily in consumer retail and its human resources division in an attempt to cut costs. [ 42 ] On November 8, 2023, a plan was adopted for Jeff Bezos to sell approximately 50 million shares of the company over the next year (the deadline for the entire sales plan is January 31, 2025).
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1] but towards the end, the idea of a well-performed service is that of increasing revenues.
A call centre is an office with the capacity to field many telephone calls for a company. [ 1] Types of call centre work can include customer service and telemarketing. Factors that have made India attractive as a hub of call centre work from the English-speaking world include its convenient time zone, low labour costs, and large English ...
Retail is the sale of goods and services to consumers, in contrast to wholesaling, which is sale to business or institutional customers. A retailer purchases goods in large quantities from manufacturers, directly or through a wholesaler, and then sells in smaller quantities to consumers for a profit. Retailers are the final link in the supply ...
A grocery store ( AE ), grocery shop ( BE) or simply grocery[ 1] is a foodservice retail store that primarily retails a general range of food products, [ 2] which may be fresh or packaged. In everyday U.S. usage, however, "grocery store" is a synonym for supermarket, [ 3] and is not used to refer to other types of stores that sell groceries.
A return merchandise authorization ( RMA ), return authorization ( RA) or return goods authorization ( RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period. [ 1][ 2] The issuance of an RMA/RGA is a key gatekeeping moment in the ...