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Customer Service Center. Ask us a question, report or view service outages, start or stop service, and pay your SMUD bill online.
Find out how we brighten our community with volunteers, donations, education and support. Get current information on usage, forecasted peak and our renewable energy mix. Get the latest data on our carbon emissions and customer enrollment in our clean energy programs.
Visit our Customer Service Center lobby to make payments in person: 6301 S Street Sacramento, CA 95817. Get directions. Hours: Monday - Friday, 8 AM - 6 PM. Pay your electric bill at a SMUD pay station location. Payments can be made with cash, check or money order (Walmart locations only accept cash and pin-based debit transactions)
We’re passionate about improving our services and making sure you have the best SMUD experience. It's easy to get the answers you need about billing, electricity usage, rebates, special programs and more. Simply log in to My Account to start a chat. Easily multi-task with chat.
With My Account you can: Pay your bill. Access your bill. View your energy usage. Find ways to save energy. Sign up for billing alerts. Register. QUICK LINKS. Outage Center.
Set up automatic, recurring payments in My Account for your convenience. Learn more about how SMUD can help low income customers get a discount on their bill with the Energy Assistance Program Rate (EAPR).
We're committed to providing a continuous and quality supply of service and electricity to our customers and will take responsibility for losses that happen due to our negligence. Download a claim form
To request a refund, please contact a Customer Service Representative at 1-888-742-7683 between 7 AM and 7 PM, Monday through Friday. What is SMUD's credit card policy? SMUD does not give cash refunds for credit card transactions.
The first step is simple – call SMUD’s toll-free customer service line at 1-888-742-7683. This number can be called 24 hours a day, 7 days a week. It works for both residential and business SMUD customers.
Sign in to My Account and manage your SMUD account online. Pay your bill, view your energy usage, find ways to save energy and more.