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Welcome to the Microsoft Support Community. I understand that there is currently a problem with Microsoft Authenticator. Unfortunately, the issues with Authenticator go beyond the support of the Microsoft community. There's a section of Microsoft Learn dedicated to this issue designed to support Authenticator users like you.
Thank you for posting in the Microsoft Community Forums. There are the following points to note: 1. Account Unlinking and Data Deletion. When you remove the Microsoft Authenticator app from your phone and erase all data, typically the link between the app and your Microsoft account is also broken. This is because the Authenticator app relies on ...
Open the Microsoft Authenticator app on your new phone. Tap the plus icon (+) to add an account. Use your phone camera to scan the QR code displayed on the website or app you're trying to sign in to, or enter the code manually. Verify the notification that appears on your old device, and then tap Approve. This should transfer your two-step ...
Thank you for posting. You may refer to the article and follow the steps to get the details about Scan the QR code page, see under To set up the Microsoft Authenticator app. For your reference: Manually add an account to the app. However, we have dedicated support team Microsoft Authenticator app if you still having problem then I would suggest ...
Go to https://account.microsoft.com, on the "Security" tab in the "Additional Security Options" section click on "Microsoft Authenticator App" click on "Remove". Hope this can help you solving the issue. Is there anything else I can help you with? Best regards, Mário.
The Microsoft Authenticator app helps you sign-in to your accounts if you use two-factor verification. Two-factor verification helps you to access your accounts more securely, especially while viewing sensitive information. Because passwords can be forgotten, stolen, or compromised, two-factor verification is an additional security step that ...
In reply to Inema Elyse MSFT's post on February 14, 2024. Hi, Recently I changed my android phone and I want access my outlook and it is asking me to enter code from authenticator app. when I installed and opened authenticator app for code, the app itself asking for the code. I am surprised and wonder that I opened authenticator app for the ...
Admin can do it by following the Manage user authentication options. (if you are not sure who is your admin, can refer to this How do I find my Microsoft 365 admin? - Microsoft Support). If you are the admin only and can’t access your account due to an authentication issue, it is suggested to contact the Data Protection team, because we are ...
Select "Use an app" from the popup dialog. click the link in the body text "set up a different Authenticator app." and you will be presented with a QR code Open the MS Authenticator app on your phone click the "+" to add an account, then click "Other (Google, Facebook, etc) Scan the QR code. Give back to the community.
I need to remove the Authenticator App link from my Microsoft account. I changed my phone and I can't install my account again on the new phone (it asks me for a code in the old Auth app -the old phone is gone-). I can access https://myaccount.microsoft.com, but I can't access the "Security info" section. I can't access my Azure account either.