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livechat.com. LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. It was first launched in 2002 [1] and is currently developed and offered in a SaaS ( software as a service) business model by LiveChat Software S.A. Companies use LiveChat as a single point of contact to manage ...
Text (formerly LiveChat Software, WSE: TXT) is a customer service software company. It provides programmable tools for making B2B and B2C communication functions using its web service APIs . [6] It is also making software as a service products related to artificial intelligence , customer support , e-commerce , and lead generation .
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In 2018, the company introduced Zendesk Suite, which combines social media, live-chat, email, and other communications into a single ticket system. [32] An enterprise version of the software-as-a-service product was released in 2018. [24] By that time, 40 percent of Zendesk's revenue was coming from larger companies. [24]
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