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Dedicated to our mission of providing clean drinking water to our customers. Solving your problems is our focus. Striving to construct a greater connection with you by keeping you more involved in our progress.
We continually evaluate our rates and work to efficiently provide you with high-quality water and service. Sometimes our customers need help to pay their bill, and our representatives will work with you to determine a payment option that will help your situation.
Birmingham Water Works provides service to more than 600,000 people throughout the City of Birmingham and surrounding areas. We are the largest drinking water provider in Alabama, producing more than 100 million gallons of water each day.
Manage your Birmingham Water Works account online with secure payment, billing options, and service management.
Birmingham Water Works proudly serves high-quality drinking water to more than 770,000 people in the City of Birmingham and five counties. We are the largest water system in Alabama and our focus has always been on providing the best water service to our customers at an affordable price.
Customer Service and Payment Center. 101 35th Street North. Birmingham, AL 35222. Email: callcenter@bwwb.org. Call: (205) 244-4000.
Use the map below to search for current emergency and planned outages in your area. Are you experiencing a water outage not shown on the map? REPORT AN OUTAGE.
Birmingham Water Works’ water rates have been increasing at a slower rate than other water rates nationally and are comparable to other major water utility water rates in a national 2018 comparison. Current water rates went into effect on January 1, 2024. Download the full BWWB Ratebook.
The Birmingham Water Works employs more than 600 people in the Birmingham area. We have one of the finest water utilities in the nation because of our employees and their service to our customers and our community.
Log in to your BWWB account and manage your water service, billing, and payment online. Convenient, easy, and secure.