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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
The Society for Human Resource Management ( SHRM) is a professional human resources membership association headquartered in Alexandria, Virginia. SHRM promotes the role of HR as a profession and provides education, certification, and networking to its members, while lobbying Congress on issues pertinent to labor management.
A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call ...
In marketing, lead generation (/ ˈ l iː d /) is the process of creating consumer interest or inquiry into the products or services of a business. A lead is the contact information and, in some cases, demographic information of a customer who is interested in a specific product or service.
NEW YORK (AP) — Many of the swing states in this fall's election contain small, independent news organizations that can't afford comprehensive election coverage. The Associated Press said ...
HubSpot is an American developer of software products for inbound marketing, sales, and customer service.
“Delta flight 136 from Detroit to Amsterdam diverted to New York’s JFK early Wednesday morning after reports that a portion of the Main Cabin in-flight meal service were spoiled,” the ...
The US economy added 206,000 jobs in June, the Bureau of Labor Statistics reported Friday, easing from a downwardly revised May tally of 215,000 jobs.
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